Tech Support and Service is directly provided by each AGENT
or DISTRIBUTOR autholized.
Because the package and accessories vary from an agent to an
agent.
The contact information will be usually contained in
your retail package, documents, manuals or the warranty
card.
When you cannot find it out please ask about your agent/distributor
to the shop or retailer you purchased it at.
The contact information of each distributor authorized
will be also found at here.
When you cannot find your appropriate contact information
please consult us through web
form.
Should you contact with Ricoh Japan for any assistance,
please be sure to include your drive's Serial Number
and the detail about your package. So that we will
help you to find your distributor/agent.
OEM
DVD+RW products
Our Policy for Support and Service for OEM products sold
on Asia and Oceania market:
All Ricoh branded DVD+RW drives shipped from Ricoh Japan are
named as RICOH MPXXXX and has RICOH LOGO at the
front panel. An OEM product that has another model name at the
front panel or your retail package rather than RICOH would be
supported by the OEM company as their own products.
If your unit is one of those from OEM company, we are afraid
we will not provide any support and service for those OEM products,
even though the unit is one of those manufactured by Ricoh Japan.
For further assistace about the OEM products please contact
with your OEM company. The appropriate contact information of
the company will be found from the retail package, documents,
manuals or the warranty card. When you cannot find it out please
ask about the OEM company to the shop or retailer you purchased
it at.
THE
OTHER RICOH PRODUCTS except DVD+RW products
Regarding any inquiries for the OTHER Ricoh products, please
find the contact information from:
